IT Support Officer – Full Time

Position Title
IT Support Officer – Full Time

South Perth

Published Date

Description and Requirements

Here’s our story! 

Knight Health are the new kids on the block in the world of Occupational Health. We’re here, as simple as it is, to provide an outstanding customer service experience for our clients. Not only do we talk the talk, but we also walk the walk.

By putting our customers first, we service over 550 different businesses in a variety of sectors, whilst specialising in the heavy industrial sector. Knight Health is proud to play an essential part in protecting the workforce and helping thousands of people gain employment every year.

A bit about the role?


  • Assisting in enhancing new and existing systems
  • Assisting in deploying new systems
  • Assisting in automating redundant admin functions
  • Offer users support, via phone, email and in person
  • Assisting with the setup of new clinics
  • Purchasing hardware


  • Logical, technical thought process
  • Strong problem-solving, organisational and time management skills
  • Exceptional attention to detail
  • Strong focus on delivery of high-quality work
  • Working knowledge of Software User Testing
  • Willing and able to provide on-site support, including travel if required.
  • Excellent interpersonal skills, ability to engage with users at all levels of technical ability (both onsite and over the phone)
  • The ability to explain basic technical concepts and procedures to non-technical users
  • Ability to readily adapt to and manage change

Required experience and qualifications:

  • Experience providing support for Microsoft Office applications including Word, Excel, and Outlook.
  • Experience implementing and managing Microsoft Office 365 services and licensing.
  • An understanding of foundational networking principles (TCP/IP, DNS, DHCP & routing).
  • Experience troubleshooting peripheral hardware such as scanners, printers, and computer accessories.
  • A basic understanding of enterprise CRM systems and software packages.


  • Understanding of Active Directory users and groups
  • Understanding of RESTful APIs
  • Previous system support or development experience, and Information Technology experience highly regarded
  • Previous work experience within the primary care or occupational health industry highly regarded

Some of the benefits include:

  • Reward and recognition programs
  • Paid birthday leave
  • Paid Community Service leave

In this position, you will be working out of our South Perth Head Office; this is not a remote opportunity.

If you want to join a team that values its people and be a part of what’s already started as an epic journey, we want to hear from you!